JeSlot is committed to protecting the personal information of every player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how we use and protect it, and what rights you hold as a user — including users based across Malaysia.
This Privacy Policy ("Policy") describes how JeSlot ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("User", "you", "your") who access or use the JeSlot website located at https://jeslot.click, together with all associated subdomains, mobile interfaces, and services (collectively, the "Platform").
JeSlot operates as an international online casino and sports betting platform serving players across Malaysia, including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. By registering an Account, accessing the Platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. In the event of any conflict between this Policy and our Terms & Conditions on matters of data privacy, this Policy shall prevail.
Our core commitment: JeSlot does not sell your personal data to third parties. We do not use your data for any purpose beyond what is described in this Policy, and we apply technical and organisational safeguards to protect your information at every stage of its lifecycle.
For the purposes of this Privacy Policy, the following definitions apply:
JeSlot collects personal data through several channels, including account registration, KYC submissions, payment transactions, platform interactions, and automated technical collection. The categories of data we collect are as follows:
When you create a JeSlot account, we collect: full legal name, date of birth, gender, residential address, email address, and contact telephone number. This data is mandatory for account creation and is used to verify your identity and manage your account.
To comply with our international licensing obligations and anti-money laundering requirements, we collect: copies of government-issued photo identification (Malaysian MyKad, Driver's Licence, or Passport), proof of residential address (utility bill or bank statement dated within three months), selfie photographs for facial verification, and — where applicable — source of funds documentation.
When you deposit or withdraw funds, we collect: payment method details (e.g., Touch 'n Go eWallet account identifier, DuitNow reference, FPX transaction ID, Boost account, GrabPay account, Maybank / CIMB / Public Bank / Hong Leong Bank account details — partially masked), transaction amounts in MYR, transaction timestamps, and cryptocurrency wallet addresses where applicable (BTC, USDT).
JeSlot does not store full bank account numbers or card numbers on its servers. Payment tokenisation and encrypted references are used wherever technically feasible.
We record your gameplay activity, including game sessions, bet amounts, win/loss outcomes, sports markets accessed (e.g., Liga Super Malaysia, EPL, UFC), bonus claims, and VIP tier progression. This data is used for account management, dispute resolution, and responsible gambling monitoring.
Automatically collected data includes: IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, session duration, pages visited, and approximate geolocation (country/region level only, derived from IP address).
If you contact our support team via live chat, email, or other channels, we retain records of those communications, including the content of messages, timestamps, and any attachments shared, for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Name, DOB, MyKad number, passport | Registration & KYC forms |
| Contact Data | Email address, phone number, address | Registration form |
| Financial Data | Payment method refs, MYR amounts, wallet IDs | Deposit / withdrawal flow |
| Gameplay Data | Bet history, game sessions, RTP outcomes | Platform activity logs |
| Technical Data | IP address, device type, browser, session logs | Automatic server-side collection |
| Communications Data | Live chat transcripts, support emails | Support interactions |
JeSlot uses collected personal data strictly for the following defined purposes:
JeSlot does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Responsible gambling flags, for instance, are reviewed by our compliance team before any account action is taken.
JeSlot processes personal data on one or more of the following legal grounds, applied on a purpose-by-purpose basis:
JeSlot does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited and defined circumstances described below:
To facilitate deposits and withdrawals, we share necessary transaction data with our payment processing partners, including the operators of Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, and our banking partners (Maybank, CIMB, Public Bank, Hong Leong). Each partner is bound by contractual data protection obligations and processes data solely for the purpose of completing your transaction.
We use reputable third-party KYC verification services to authenticate identity documents and conduct background checks as required by our licensing obligations. These providers process data under data processor agreements and are prohibited from using your data for any other purpose.
JeSlot uses cloud hosting, content delivery, and cybersecurity providers to operate the Platform. These parties process data as Data Processors under our instruction and are subject to appropriate contractual safeguards.
Where game sessions are powered by third-party studios, minimal technical session data (such as anonymised player IDs and bet values) may be transmitted to those studios for game functionality purposes. No personally identifiable information is shared with game studios beyond what is technically necessary.
JeSlot may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory direction — including in the context of anti-money laundering investigations. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of JeSlot's business, your personal data may be transferred to a successor entity, subject to the same privacy obligations described in this Policy. You will be notified of any such transfer and of any material changes to this Policy that may result.
JeSlot uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Strictly Necessary | Maintain login sessions, security tokens, and core Platform functionality. Cannot be disabled without breaking Platform features. | Session / up to 30 days |
| Functional / Preference | Remember your language preference, display settings, and previously selected game categories. | Up to 12 months |
| Analytics | Aggregated, anonymised data on page visits, session duration, and feature usage. Used to improve Platform design and performance. | Up to 24 months |
| Security | Fraud detection and bot prevention tokens to safeguard your account and Platform integrity. | Session / 7 days |
You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the Platform. JeSlot does not use third-party advertising cookies or cross-site tracking technologies.
JeSlot retains personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal retention requirements. General retention guidelines are as follows:
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised in accordance with our data disposal procedures.
JeSlot implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
Your role in security: Please protect your JeSlot account credentials. Never share your password with anyone, including our support staff. JeSlot will never ask for your password via live chat or email. If you suspect your account has been compromised, contact us immediately at [email protected].
JeSlot operates an international platform and, as a result, your personal data may be stored and processed on servers located outside of Malaysia. Where data is transferred internationally, JeSlot ensures that appropriate safeguards are in place, including:
Regardless of the jurisdiction in which your data is processed, JeSlot applies the privacy standards and protections described in this Policy consistently to all personal data under our control.
Subject to applicable law and our legal obligations (including KYC and AML retention requirements), you hold the following rights with respect to your personal data held by JeSlot:
Request a copy of the personal data JeSlot holds about you, along with details of how it is being used.
Request correction of inaccurate or incomplete personal data held on your account.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations.
Request that we restrict processing of your data in certain circumstances, such as during the resolution of an accuracy dispute.
Request a copy of your personal data in a structured, machine-readable format for transfer to another controller.
Object to processing of your data based on legitimate interests, including analytical processing of your gameplay data.
Where processing is based on your consent, withdraw that consent at any time without affecting prior lawful processing.
Lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your rights have been violated.
To exercise any of the above rights, please contact our Data Privacy team via live chat or at [email protected]. We will respond to all verified data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with prior notice to you.
Please note that certain rights are subject to limitations where processing is required to meet our legal obligations — for example, KYC and AML records must be retained for the statutory period regardless of an erasure request.
JeSlot's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process and KYC framework are specifically designed to prevent underage access to the Platform.
If JeSlot becomes aware that personal data has been collected from a user under the age of 21, that account will be immediately suspended, all personal data associated with the account will be securely deleted (subject to mandatory AML retention requirements), and any deposited funds will be returned to the originating payment source.
Parents or guardians who believe that a minor has created a JeSlot account without authorisation are encouraged to contact us immediately at [email protected] so that we may investigate and take prompt remedial action.
21+ enforcement is non-negotiable at JeSlot. Age verification is mandatory before any withdrawal is processed and may be triggered at any point during account activity where we have reasonable grounds to suspect a user does not meet the minimum age requirement.
The JeSlot Platform does not contain links to third-party websites, applications, or services. All navigation on the Platform is internal. Accordingly, JeSlot bears no responsibility for the privacy practices of any external parties.
If you access JeSlot via a link from a third-party website (such as an affiliate, review site, or search engine), please be aware that JeSlot is not responsible for the data collected by that referring site. This Policy applies solely to data collected directly by JeSlot through the Platform.
JeSlot reserves the right to update or revise this Privacy Policy at any time. Where material changes are made, we will notify registered users via email at the address associated with their account and by posting a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy will be revised to reflect each update.
We encourage you to review this Policy periodically to stay informed of how we handle your personal data. Your continued use of the Platform following any amendment constitutes your acknowledgement of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by JeSlot, please reach out through any of the following channels:
JeSlot serves players from across Malaysia — from Kuala Lumpur and Shah Alam to Penang, Johor Bahru, and Petaling Jaya. We are committed to handling all privacy enquiries professionally, promptly, and in full compliance with our obligations under this Policy.
Response time commitment: We aim to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 days. Where an extension is required, we will notify you before the initial 30-day period expires.
Our privacy framework is built around six core commitments that every JeSlot player can rely on.
Every connection to JeSlot is protected by bank-grade transport encryption. Your personal data, login credentials, and payment information are secured in transit at all times.
JeSlot does not sell, rent, or trade your personal data to any third party. Your information is used exclusively for the purposes described in this Policy — nothing more.
KYC documents are processed under strict access controls, stored with AES-256 encryption, and retained only for the legally mandated period. You can request details of your KYC data at any time.
Access, rectification, erasure, portability, objection — your data rights are real and actionable. Submit a request via live chat or email and we will respond within 30 days.
We keep your data only as long as necessary. Account data is retained for five years post-closure (per licensing requirements), after which it is securely deleted or anonymised.
If a data breach poses a risk to your rights, JeSlot will notify you promptly and without undue delay — in line with international breach notification standards.
Now you know exactly how JeSlot handles your data — with transparency, security, and respect. Join over 500,000 Malaysian players who trust JeSlot for their online casino and sports betting experience.
🔞 For players aged 21 and above only. Please gamble responsibly. Visit our Responsible Gambling page for support tools.